Renate Fruchter, Humberto E. Cavallin
This paper presents ongoing research towards understanding the discourse and workspace in computer-mediated interactions. We present a series of methods developed to study non-collocated computer-mediated interactions. These methods were developed originally to study interactions involving teams composed of architecture, engineering, and construction management students as part of the AEC Global Teamwork course offered at Stanford University in collaboration with universities worldwide since 1993. The methods stress the value of using ethnographic approaches, particularly the role that both discourse and workspace have in developing the communication processes involved in the interactions. We used the AEC Global Teamwork course as a testbed and focused on issues regarding the nature of the communication act in building design projects when mediated by computers. We successfully tested these new methods and present the preliminary results.
Fruchter, R., & Cavallin, H. E. (2006). Developing methods to understand discourse and workspace in distributed computer-mediated interaction. AI & Society, 20(2), 169–188.